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Recepcionista
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Experiencia demostrada en Word.
Experiencia demostrada en Excel.
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Experiencia
Guest Service Agent Senior
24/7 Customer service for international guests in five languages.. Handled guest complaints and resolved onboard issues efficiently.. Coordinated with Food & Beverage and Housekeeping departments while working in a multicultural maritime environment.. Monitored the performance and development of front desk team members, providing guidance, feedback, and support to ensure service standards were consistently met.. Served as a senior point of contact for escalated guest concerns, handling complex situations professionally and working toward effective resolutions.
Receptionist/ Sales Agent /Night Auditor
Welcomed and checked in guests, managed payments and transactions.. Sold holiday packages and provided customer service via phone, email, and social media.. Conducted night audits, including transaction verification and morning reports.