This is my profileContact via CazVidEsteban
Logistics and Customer Service Specialist with 5+ years of diverse experience
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Competencies
Experienced in managing logistics staffing and coordinating event production.
Provided bilingual English/Spanish support for online auto loans at Capital One.
Delivered technical support and handled sales of protection plans for consumer tech products.
Played a key role in optimizing sales strategies and closing leads at Yarvis AI.
Proficient with HubSpot, ACSS, Microsoft Office Suite, and Google Tools.
Education
Languages
Summary
Experienced in managing logistics, delivering bilingual customer support, and optimizing sales processes across tech and financial industries.
Key Achievements
- Managed logistics staffing and coordinated event production for brand activations.
- Provided bilingual support for online vehicle financing with Capital One.
- Optimized sales funnel and closed qualified leads at a startup.
Experience
Logistics Coordinator
Managed logistics staffing for events and promotional campaigns., Coordinated event production and operational execution., Led small teams to ensure successful brand activations.
Bilingual Customer Service Representative
Provided bilingual customer support (English/Spanish) for online vehicle financing and refinancing loans with Capital One.
Premier Support Solutions Representative
Delivered expert technical support for mobile phones and network services., Excelled in B2C sales of protection plans and insurance services for consumer tech products., Acted as a Sales Peer Advisor, supporting team growth and performance.
Sales Closer / Funnel Optimization Assistant
Played a key role in optimizing the sales funnel and closing qualified leads., Designed and implemented sales strategies to convert prospects into clients., Ensured efficient ticket management and conversion tracking in a fast-paced startup environment.
Account Manager
Ensuring the customer achieves their desired outcomes and gets maximum value from the product or service., Onboarding and training new clients., Monitoring client usage and expected goals., Providing guidance and consulting on best practices., Collecting product feedback.