Esteban - Operations Support Coordinator with 8+ years of logistics and process optimization

Coordinated cargo handling, vessel schedules, and transportation logistics to streamline operations.

Managed customer inquiries, ensured high satisfaction, and handled deliveries across diverse regions.

Gathered and analyzed vessel productivity reports and discharging operations data for improvement opportunities.

Supported port security measures and ensured compliance with safety and security protocols.

Drive operational efficiency and optimize processes., Collaborate with cross-functional teams to manage client relationships and promote collaboration., Ensure timely and accurate cargo delivery by tracking and maintaining meticulous records., Guarantee transparency and accountability at every stage of the process., Manage import/export processes and verify cargo information., Negotiate quotes to maximize profitability., Adapt quickly to changing business needs and achieve consistent, impactful results through effective communication.

Gather precise information about vessel productivity reports in import processes., Present data to identify improvement opportunities in discharging operations for steel coils and coal minerals., Endorse port security measures when required to ensure safe operations., Track vessel schedules to maintain efficient operations., Communicate effectively with truckers to ensure smooth logistics and transportation coordination., Identify operational inefficiencies and recommend solutions to improve discharging processes., Support port operations by ensuring compliance with safety and security protocols.

Ensure customer retention by providing effective customer service, offering integral solutions, and managing customer inquiries related to phone service operations and coverage in the Ontario-Quebec area, overcoming multilingual challenges with bilingual support., Manage the proper delivery and dispatch of technological devices such as cellphones, laptops, watches, and tablets across Canada, with a special focus on Quebec and Ontario, ensuring timely and efficient deliveries., Monitor service quality, maintain high customer satisfaction levels, and proactively communicate with customers to resolve issues and ensure smooth operations, handling all aspects of customer service and logistics effectively.