eslam - Data Analyst

Proficient in API Integration & Setup for system installation & configuration tasks

Proficient in Troubleshooting & Technical Support for system installation & configuration tasks

Proficient in Windows Server Setup & Permissions for system installation & configuration tasks

Proficient in Data Cleaning & Preprocessing for data analysis tasks

Proficient in Report on Generation & Trend Analysis for data analysis tasks

Analyzed operational and client data to support business decision-making and strategic reporting., Developed interactive dashboards and performance reports using Excel and Power BI., Utilized SQL to extract, transform, and analyze data from ERP systems., Identified trends, patterns, and data quality issues to improve reporting accuracy and reliability., Collaborated with technical and business teams to define data requirements and deliver actionable insights., Designed and developed reports and interactive dashboards from scratch, applying ETL concepts., Worked with Microsoft Power BI, SQL Server tools (SSIS, SSAS, SSRS), Infor EPM, and Oracle BI R&A., Provided training sessions and support to clients to ensure effective use of delivered solutions.

Assisted in the deployment and implementation of e-invoicing and ERP systems across cloud and on-premises environments, Provided technical support, troubleshooting, and diagnostics to resolve system issues and ensure smooth operations, Trained clients and end-users on system functionalities, best practices, and basic troubleshooting, Collaborated with development, finance, and IT teams to tailor system configurations based on client requirements, Installed and configured financial modules including GL, AP, AR, tax settings, user roles, and permissions, Migrated and validated financial data from legacy systems, ensuring accuracy and compliance, Applied system updates, patches, and maintained documentation of configurations and installation processes, Demonstrated strong knowledge of Oracle PMS and POS systems

Collaborated with IT and finance teams to ensure seamless deployment and system compatibility, Migrated financial data from legacy systems with minimal downtime and high accuracy, Installed, configured, and tested fiscal management and ERP systems (e.g., Oracle Financials, SAP, Microsoft Dynamics), Set up system parameters including chart of accounts, tax structures, user roles, and security permissions, Performed system diagnostics, troubleshooting, and resolved installation issues, Prepared technical documentation and delivered user support for post-deployment operations, Coordinated with vendors for software updates, patches, licensing, and compliance requirements, Demonstrated strong understanding of financial processes, system architecture, and data integration, Ensured system security, compliance, and backup protocols were effectively implemented

Assessed and documented employee performance to support quality improvement initiatives, Monitored and evaluated customer calls to ensure consistency, accuracy, and adherence to quality standards, Collected, analyzed, and reported on donation requests and customer complaints for actionable insights, Resolved escalated customer issues with professionalism and efficiency, Collaborated with cross-functional departments to exchange critical information and ensure workflow alignment

Evaluated employee performance through analysis and documentation to support continuous improvement, Monitored and analyzed customer service calls to ensure quality, accuracy, and adherence to standards, Collected and reported on donation requests and complaints to inform decision-making, Handled escalated customer complaints with professionalism and efficiency, Coordinated with cross-functional teams to relay and receive critical information promptly

Delivered exceptional customer service with warmth, courtesy, and a can-do attitude at the counter, Addressed customer enquiries and complaints professionally, ensuring positive outcomes, Conducted thorough needs assessments through effective probing to identify customer requirements, Provided up-to-date product knowledge and insights into competitor offerings, Consistently achieved sales and revenue targets through effective cross-selling and upselling strategies, Contributed to customer experience goals by ensuring efficient, customer-focused service

Handled customer enquiries and resolved complaints via telephone with professionalism and efficiency, Logged and tracked all customer interactions, ensuring accurate documentation, Followed up with customers to confirm complaint resolution and satisfaction, Maintained detailed records of projects in line with relevant policies and procedures