Ernesto - Customer Service Representative at HomeAdvisor

Proven ability to deliver exceptional customer experiences and resolve issues effectively.

Bilingual in Spanish and English, with strong verbal and written communication capabilities.

Skilled in Excel, Outlook, and managing files and records with precision.

Experience in overseeing production schedules, inventory control, and mechanical maintenance.

Providing credits to service professionals charged by mistake for services not provided, Providing correct professionals for customer home improvement projects, Ensuring a pleasant and enjoyable experience for customers during calls, Taking inbound and outbound calls in English and Spanish, Supervising co-workers in the department of about 80 reps, Answering questions from fellow workers, Verifying time clock and checking adherence with scheduled breaks and lunch times

Taking high volume calls for questions on invoices and policies, Processing payments or endorsements over the phone or in person, Providing customers with the best insurance quotes, Preparing and processing applications for fictionalization, Training and helping new or current employees

Learning to interpret blueprints, sketches, or product specifications, Planning, layout, fabrication, assembly, installing and repair of sheet metal products

Making daily work schedules for employees, Controlling production and stock of products, Maintaining records of account receivables and payables, Performing mechanical maintenance for daily functions

Taking incoming calls for management, Maintaining and processing files/records, Processing spreadsheets and database work