Ernesto - Digital Marketing Specialist with 5 years in E-Commerce

Developed and managed digital campaigns across multiple platforms to enhance brand visibility.

Created content and engaged audiences on social media platforms to grow brand presence.

Interpreted marketing data to assess campaign effectiveness and inform strategy adjustments.

Produced multimedia content tailored for various digital channels to support marketing initiatives.

Conducted high-volume outbound cold calls to small and medium-sized business owners, presenting tailored Merchant Cash Advance (MCA) solutions., Used persuasive, high-impact sales techniques to identify financial pain points and position funding offers as essential business tools., Built urgency and need recognition through strong objection handling, needs assessment, and rapport-building strategies., Educated prospects on MCA terms, payback structures, and potential business benefits to drive conversions.

Utilized strategic sales techniques to engage business owners and promote the value of digital marketing through Google Ads., Conducted discovery conversations to identify marketing needs and align Google Ads solutions to drive measurable results., Effectively pitched campaign structures, ad formats, and budget strategies to maximize client ROI and brand visibility.

Provided fast and professional assistance to customers regarding lost packages, refunds, and item replacements., Maintained high levels of accuracy and empathy while handling sensitive and time-critical issues., Temporarily supported team leaders by stepping into a Coach role as needed, assisting with escalations and mentoring agents.

Handled high volumes of customer inquiries with professionalism, empathy, and efficiency., Resolved billing issues, service disruptions, and account inquiries while ensuring customer satisfaction and retention., Promoted to Team Coach due to consistent performance, leadership potential, and dedication to team success.