This is my profileContact via CazVidErika
Healthcare Scheduler
Contact
Competencies
Demonstrated experience with Customer Support & Customer Experience.
Demonstrated experience with Quality Assurance & Monitoring.
Demonstrated experience with Healthcare Scheduling.
Demonstrated experience with Retention & Client Relations.
Demonstrated experience with CRM Systems.
Education
Languages
Summary
Healthcare Scheduler open to new opportunities
Experience
Healthcare Scheduler
Schedule healthcare appointments for patients of all ages.. Coordinate mammograms, bone density exams, ultrasounds, X-rays, MRIs, and CT scans.. Assist English-speaking and Spanish-speaking patients with appointment coordination.. Maintain accurate scheduling records and provide efficient scheduling support.
Senior Quality & Monitoring Specialist / Retention Specialist
Monitored sales agents’ performance and evaluated customer interactions to ensure quality standards.. Conducted retention follow-up calls for newly enrolled insurance clients.. Managed customer complaints, requests, claims, and issue resolution professionally.. Supported supervisors by reporting operational findings and improvement opportunities.
Customer Support & Appointment Setter
Assisted senior patients with medication requests, transportation coordination, and appointment scheduling.. Provided empathetic healthcare-related customer support in English.. Coordinate appointments and transportation services accurately and efficiently.
Travel Agent
Assisted customers with travel planning, reservations, and itinerary coordination.. Provided destination information, booking support, and travel recommendations.. Managed reservations for flights, hotels, and transportation services.
Customer Service Representative
Served as the first point of contact for customers in a bilingual environment.. Assisted with inquiries, payments, order processing, and issue resolution.. Maintained customer satisfaction while handling high-volume interactions.
Bilingual Waitress
Delivered professional bilingual customer service in a hospitality environment.. Managed customer requests, order accuracy, and dining coordination.