This is my profileContact via CazVidErika
Customer care Agent
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Data AnalysisExperto
Utilized statistical tools and techniques to interpret healthcare data and support decision-making.
Data VisualizationAvanzado
Created dashboards and visual reports using tools like Tableau and Power BI for various stakeholders.
SQLAvanzado
Designed and maintained databases, wrote complex queries to extract relevant data sets.
Epidemiological ResearchIntermedio
Participated in studies analyzing disease patterns and healthcare trends using statistical methods.
Team CollaborationAvanzado
Collaborated with multidisciplinary teams to implement data-driven solutions in clinical settings.
Education
High School
John Dalton School
Completed December 2010
Flight attendant technician
ASA
Completed September 2011
Summary
Experienced data analyst specializing in healthcare data interpretation, visualization, and reporting.
Key Achievements
- Developed a comprehensive reporting system that improved data access for clinical teams.
- Led data collection initiatives to support quality improvement projects across multiple departments.
- Streamlined data validation processes, reducing errors by implementing automated checks.
Experience
Customer care Agent
IGT Solutions
August 2021 - March 2022
Bilingual Agent
SUTHERLAND GLOBAL SERVICES
February 2015 - August 2015
Bilingual agent
SUTHERLAND GLOBAL SERVICES
December 2018 - April 2019
Bilingual agent
SITEL
December 2013 - April 2014
Administrative assistant
Administrative assistant
March 2022 - February 20025
Skills
Data AnalysisData VisualizationSQLEpidemiological ResearchTeam Collaboration
Published on CazVid - May 17, 2026