Bilingual professional with over 5 years in call center management, coaching, and customer service. Skilled in operations, staff development, and client relations, currently seeking remote dispatch roles.
Applied customer service skills to educate clients and resolve issues effectively.
Coached and trained team members to improve performance and meet quality targets.
Managed scheduling, staffing, and monitored team metrics to optimize call center performance.
Utilized soft skills to handle customer complaints and escalations effectively.
Studykik
Assist the manager with the day-to-day operations of the call center, such as developing, analyzing, and implementing staffing, training, scheduling., Coached team members in techniques necessary to complete job tasks., Trained team members in customer service techniques and gave them feedback and...
TTEC Mexico
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response., Customers were educated on billing, payment processing, and customer service policies and procedures., Customer questions about available services, sales, current prices, and upcoming...
Bachelor of Business Administration
High School
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