Experienced professional with a track record in automotive repair and telecom customer support, focusing on team leadership, process optimization, and customer satisfaction.
Utilized CRM tools to manage customer interactions and improve service delivery.
Led and trained support teams, fostering teamwork and continuous improvement.
Managed high-volume calls, optimized scripts, and improved appointment setting processes.
Analyzed vehicle repair times and team performance metrics to optimize operations.
Proficient in Excel, PowerPoint, Salesforce, Zendesk, Power BI, Cold Email, Lead Generation tools.
Caliber Collision
Engaged potential customers to make appointments with the right and specialized centers, based on vehicle damage conditions. Creating an effective call script to achieve above the daily KPI ́s targets., Boosted the center's specialized advisors and technicians’ productivity by 17% by...
Verizon
Achieved 3 consecutive months of top performer position as a Customer Care Representative by having the 2 key metrics above the target, cold selling with 15%, and serving with 95% promoter rate. Promoted to TL Support Coach., Trained people from wave 21 until wave 50, leading by example and...
Electrical Engineering
High School Degree
Discover other professionals with similar experience
