Erick - Customer Service Specialist at The Office Gurus El Salvador-Sunnova Energy

Proven ability to address customer needs effectively, ensuring satisfaction and loyalty.

Experience in supervising teams, providing coaching, and ensuring operational targets are met.

Skilled in explaining technical information clearly and maintaining professional interactions.

Capable of analyzing issues and providing effective solutions in customer service scenarios.

I supported customers by explaining how their solar energy systems function and ensuring they understood their energy production data., I also managed billing-related concerns and reviewing cases.

I was responsible for overseeing the daily operations of the team, ensuring service level targets were consistently met., Additionally, I provided coaching, support, and constructive feedback to agents to enhance performance, maintain high levels of customer satisfaction, and ensure strict adherence to company policies and procedures.

Provided efficient team management support and assistance, including group facilitation and constructive feedback.

Delivered customer service via email, addressing customer inquiries related to debit card issues, verifying transactions, and assisting with any concerns regarding their accounts.

Performed customer service with the purpose of satisfying the diverse needs of customers and providing comprehensive support in relation to the services offered by the company.

Provided support to customers, following guidelines and quality standards, and exercising multitasking skills.