Experienced in customer service, medical interpreting, and technical troubleshooting with a proven record of process improvement and client satisfaction.
Provided troubleshooting, client relations, and medical interpretation in evolving customer support roles.
Managed scheduling for medical professionals and maintained accurate medical records, Streamlined processes at Impact BPO.
Supported smart home devices, resolved technical issues, and guided customers through troubleshooting steps.
Fluent in English and Spanish, used in medical interpreting and customer support roles to ensure clear communication.
Ensured HIPAA compliance and cultural sensitivity in healthcare communication during medical interpretation.
Impact BPO
Assisted case managers and patients with scheduling for pain management specialists., Maintained accurate medical charts and ensured error-free doctor schedules., Streamlined scheduling processes to minimize conflicts and improve efficiency.
ResultsCX
Provided solutions and guidance to Medicare members regarding health insurance., Handled complex cases, delivering resolutions that improved customer satisfaction., Collaborated with supervisors to escalate and resolve priority issues.
The Workloop
Delivered accurate real-time medical interpretation (English ↔ Spanish)., Ensured HIPAA compliance and cultural sensitivity in healthcare communication., Supported patients and medical staff in managing clear communication.
Startek
Resolved technical and service issues for Comcast customers., Served as floor support, providing coaching, feedback, and reporting., Improved team performance through knowledge-sharing and mentoring.
Knoah Solutions
Supported smart home devices (cameras, thermostats, and doorbells)., Guided customers through troubleshooting steps to resolve technical issues., Maintained high-quality customer satisfaction scores.
Bachelor’s Degree
High School Diploma
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