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Erick

Customer Service & Logistics Specialist with 5+ years in Supply Chain and Client Support

Video resume

Logistics coordinator /dispacher
Monitoring routes and deliveries, provide general information about the time, taking desicnnnTrack and trace, routes, checking deliveries, general information, reports, coordinations with drives, etc....

Contact

Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Contact via CazVid

Competencies

Customer ServiceAdvanced

Provided support for customer inquiries, tracking, and brokerage processes, ensuring high client satisfaction.

Logistics CoordinationIntermediate

Coordinated routes, monitored deliveries, and tracked shipments to optimize supply chain efficiencies.

Contracts AnalysisIntermediate

Analyzed and managed contracts as part of customer service and client support roles, ensuring compliance.

Sales & Client RelationsIntermediate

Engaged clients through sales calls and service offers, contributing to revenue generation and customer engagement.

Education

BACHELOR'S DEGREE IN COMPUTING WITH A BUSINESS AND SCIENTIFIC ORIENTATION
LICEO MIXTO IXCHEL
Completed 2009
BUSINESS ADMINISTRATION
INCOMPLETE
Completed 2013
EXCEL CERTIFICATION BASIC TO ADVANCED
IT LEARNING
2010

Languages

SpanishNative
EnglishAdvanced

Summary

Dedicated professional with over 5 years in customer service, logistics, and sales roles across diverse industries. Skilled in route management, client communication, and contracts analysis, committed to supporting operational excellence.

Key Achievements

  • Managed logistics operations involving route planning, delivery tracking, and driver coordination to ensure timely deliveries.
  • Handled customer inquiries and service issues across multiple roles, improving client satisfaction and retention.
  • Gained comprehensive experience in contracts analysis and customer service in diverse industries including telecom and shipping.

Experience

Contracts Setup Specialist

HCL
JUL 2021 - NOV 2022

Customer Service, Contracts Analyst

Logistics Coordinator / Dispatcher

LEAN SOLUTIONS GROUP
NOV 2022 - ACTUALLY

Driver's Monitoring, Customer Service / Dispatch, Check Order’s and Route, Track and Trace, Call Behind

Customer Service Representative

CONDUENT
OCT 2020 - JUN 2021

UPS UK customer care, Track and Trace, Brokerage process, Payment process

Sales Agent

ALORICA
JAN 2016 - MAR 2019

Sales American Direct TV, Customer Service T-mobil

Sales Agent

TIGO
JULY 2010 - APRIL 2013

Call customer to offer phone services

Skills

Customer ServiceLogistics CoordinationContracts AnalysisSales & Client Relations
Published on CazVid - May 17, 2026
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