Dedicated professional with over 5 years in customer success and operations, adept at managing client relationships, leading onboarding, and implementing workflow improvements. Skilled in project management, documentation, and technical support to ensure excellent service delivery.
Built and maintained client relationships to enhance satisfaction and retention.
Applied Google PM methodologies for planning, execution, and workflow optimization.
Led onboarding and follow-up meetings, ensuring clear communication and detailed documentation.
Handled CRM systems, social media management, and basic IT support in customer service settings.
On Q Contact Center, S.A.
Act as the primary point of contact for small clients, managing concerns, expectations, and ongoing communication., Support customer success strategies to improve satisfaction, retention, and client engagement., Lead and coordinate the onboarding process for new clients, ensuring clear...
On Q Contact Center, S.A.
Managed English-language calls from U.S. patients., Assisted with insurance claims, billing inquiries, service payments, and credit reporting., Ensured professionalism, empathy, and accuracy during all customer interactions.
Google Project Management Certificate
Technical Degree in English
High School Diploma – Natural and Exact Sciences
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