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Software Developer with 5 years in web application development
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Competencies
Used extensively in developing interactive web interfaces and client-side logic.
Applied for building single-page applications with dynamic user experiences.
Utilized for server-side development and API integrations.
Managed database design, queries, and data integration for applications.
Participated in sprint planning, stand-ups, and project retrospectives.
Summary
Dedicated software developer with extensive experience in full-stack web application development, skilled in JavaScript, React, and Node.js. Proven ability to deliver quality projects on time in collaborative environments.
Key Achievements
- Led the development of a new client management system, improving efficiency
- Collaborated with cross-functional teams to deliver projects on time
- Gained experience in full-stack development and agile methodologies
Experience
Sales / Customer Service Representative
Took calls in English and Spanish from foreign and local clients, Increased sales and promoted new routes, Provided real-time support to website users, Assisted prospects with ticket purchases, Managed the airline's social media
Bilingual Customer Service Representative
Resolved incidents with shipments or deliveries, Handled inbound calls, Supported colleagues from DHL Canada and USA, Communicated with logistics operations and customs offices
Bilingual Customer Service Executive
Resolved problems regarding mobile devices, Provided upselling and technical support
Sales Representative
Performed cold calling to clients, Guided prospects through the car loan process, Scheduled test drives and follow-ups
Sales Representative
Sold entertainment and security services, Maintained attendance and sales metrics
Customer Service Representative
Identified and escalated fraudulent transactions, Provided account history and support, Handled customer complaints
Client Experience Analyst
Solved issues related to business owners’ money, Scheduled callbacks with other departments