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Erick
Customer Service and Sales Specialist with Experience in Call Centers
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Competencies
Provided support and processed inbound and outbound calls, ensuring customer satisfaction.
Engaged with clients to generate sales and maintain client relationships in call center settings.
Expressed interest in long-term team leadership roles, indicating leadership potential.
Demonstrated adaptability and initiative in handling different customer scenarios.
Handled calls effectively with clear communication, both inbound and outbound.
Education
Languages
Summary
Experienced call center agent skilled in customer service and sales, with a strong desire to develop leadership abilities. Raised in the U.S., now based in Puebla, seeking a long-term, stable role.
Key Achievements
- Trained as a Verizon call center agent, gaining technical and customer handling skills
- Handled inbound and outbound calls, achieving set objectives and surpassing goals
- Made sales to existing clients, demonstrating sales and customer engagement abilities
Experience
Call Center Agent
Trained as a Verizon agent, Made sales to existing clients
Patient Loyalty Outsource
Handled Inbound and Outbound calls, Superseded objectives and goals set by supervisors