Experienced specialist in customer service, logistics coordination, and administrative support with over 6 years of proven impact in telecom and supply chain sectors. Adept at streamlining workflows, enhancing client engagement, and managing high-volume documentation.
Proven ability to handle high-volume client interactions with professionalism, ensuring customer satisfaction and retention.
Accurate and efficient management of logistics and shipment documentation in fast-paced environments.
Skilled in internal and external communication, coordinating remote and in-person teams effectively.
Implemented process improvements to streamline email management and document workflows.
Alorica – Guatemala | DIRECTV / AT&T
Manage high-volume inbound and outbound communications for U.S. clients, ensuring timely, accurate, and professional responses.. Prioritize and organize daily email workflows.. Draft and edit clear, professional emails for partners, and internal departments.. As a temp supervisor coordinate schedules, documentation, and reporting using Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).. Maintain structured digital filing systems to ensure efficient document retrieval and information tracking.. Support cross-functional communication between sales, operations, and customer service teams.
VXI – Guatemala | CENTURYLINK
Contribute to client retention initiatives, increase in repeat engagement.
Lean solutions group – Guatemala | Transflo
Managed high-volume logistic documentation and shipment data entry ensuring accuracy and compliance with operational standards. Verified, categorized and uploaded shipping documents (BOLs, RCFs, invoices) to maintain accurate tracking and billing workflows. Prioritized tasks based on urgency, deadlines and operational impact in a fast-paced remote environment. Maintained data accuracy with strong attention to detail, reducing documentation errors and processing delays.
Bachelor’s Degree
Junior Degree
Diploma
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Expertise in organizing and maintaining digital documentation systems for operational efficiency.
Student Organization – Guatemala
Oversee digital communications and manage official communication channels.. Coordinate internal communication across remote and in-person team members.. Develop structured documentation systems for announcements, planning, and reporting.. Draft formal communications for students, faculty, and institutional stakeholders.. Implement communication workflows that improved information clarity and organizational efficiency.
Lean solutions group Guatemala - Transflo
Managed high-volume documentation processing and case tracking in a fast-paced environment.. Reviewed, verified, and categorized shipment documentation (BOLs, RCFs, Invoices) ensuring compliance and accuracy before uploading.. Conducted detailed document validation to prevent billing errors and operational delays.. Performed consistent follow-ups to resolve missing or incomplete documentation.. Prioritized multiple cases simultaneously based on urgency and compliance requirements.. Ensured data accuracy and reduced processing errors through meticulous attention to detail.
