Enmanuel

Hello, I have several years of experience in the BPO industry, starting as a customer service agent and then moving forward to facilities coordination. I began my career at Concentrix as a tier 1 agent, basically doing basic troubleshooting, providing first-line support, and escalating cases when needed. Then I was promoted to Tier 2 and then Tier 3 agents where I handled more complex technical issues and managed escalation while coordinating with internal teams to find a solution to the client's problem. Later at Optical BPO, I continued in customer service and support roles, assisting store teams over the phone, coordinating with internal teams and ensuring cases were properly tracked and resolved. Most recently, as a facilities specialist, I was responsible for planning, coordination, maintenance, and repair requests across multiple locations. I worked closely with vendors, contractors. I tracked work orders through internal systems and ensured all requests were completed on time and under budget. Through my experience, I developed strong communications, organization, and problem-solving skills, especially when it's managing multiple priorities and coordination within different teams. Thank you for your time.

Hello, my name is Emmanuel Velasquez. I am an industrial engineer with almost 10 years of experience in the BPO industry. I have worked as a customer service representative, store support, and recently as a facilities specialist. I have great multitasking and problem-solving skills, and I would love to bring those skills to your company. Thank you for the opportunity.