Engman - IT Support Technician

Demonstrated experience with Hardware & Software Troubleshooting.

Demonstrated experience with LAN/WAN Networking.

Demonstrated experience with Remote Technical Support.

Demonstrated experience with Windows 10/11 & Office 365.

Demonstrated experience with TeamViewer & AnyDesk.

Provide Tier-1 technical support for company-wide hardware and software systems.. Diagnose and resolve issues involving desktops, laptops, printers, and peripherals.. Support LAN/WAN connectivity, router configuration, and switch setup.. Assist staff with email setup, password resets, Office 365 issues, and software troubleshooting.. Maintain proper issue documentation and escalate complex incidents when necessary.

Assisted military personnel with hardware troubleshooting and software installations.. Supported LAN configuration and basic networking operations.. Helped maintain secure IT systems and operational documentation.