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Retail Store Management with 5+ years of operational leadership
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Competencies
Handled daily retail functions including inventory, merchandising, and store presentation.
Supervised and delegated duties to store staff, fostering a positive team environment and development.
Provided high-quality service at checkout and on sales floors, addressing employee and customer concerns.
Managed stock, product rotation, and freight processing to ensure optimal inventory levels and presentation.
Handled payroll, financial reporting, and compliance documentation for store operations.
Education
Languages
Summary
Dedicated retail professional with extensive experience in store management, team leadership, and operations within discount retail environments. Proven ability to oversee daily functions, enhance team performance, and ensure compliance with company policies.
Key Achievements
- Managed daily store operations, including merchandising, customer service, and employee supervision at 99 Cents Stores.
- Supervised and delegated tasks as Key Holder and Head Cashier, ensuring smooth front-end and back-end store functions.
- Led team development, staff training, and enforced safety and compliance policies across multiple store roles.
Experience
Assistant Store Manager
Maintaining standards of merchandising and visual presentation including store signage to maximize sales, Daily execution of a high standard of operational policy and procedures, Assisting with daily store functions and activities including opening/closing and intensive freight processing., Maintaining a high level of customer service at the checkouts and on the sales floor, Ensure all training is scheduled and completed within the allotted time frame for all associates., Promoting sales, scheduling to business needs, operating the store within allowed payroll budget and productivity guidelines, Protecting company assets, implementing, and executing all company programs and expectations, Delegating and supervising duties for a shift team, Effectively leading from the floor, modeling a positive work attitude and habits, and helping employees develop their skills., Encouraging a great team environment in the store, Covering additional duties assigned by the Store Manager, Manage/ lead recovery process to ensure store maintains high standards all day including store ready at open., Adhering to all company policies and procedures including safety guidelines and timely/proper reporting of incidents, Diplomatically handling employee and customer concerns while interfacing with the support center, Abide to the Code of Business Conduct and Ethics Policy., Ensure compliance with internal controls as applicable to your function within the organization.
Key holder
Executing the corporate merchandising vision of providing maximum product selection through presentation and displays., Managing and generating store product orders daily (or as directed) to meet sales goals and customer demand, Maintaining standards of merchandising and visual presentation, including store signage, in order to maximize sales, Maintaining regular product rotation and ensuring accurate pricing of all merchandise, Organizing and maintaining proper inventory levels in order to meet store merchandise scrap and shrink objectives, Managing and processing of intensive freight delivery in accordance to company inventory and safety standards, Delegating Duties when in charge, Assisting with Training of hourly associates, Diplomatically handling employee and customer concerns when in charge of the store, Encouraging a great team environment, Covering additional duties as assigned, Abide to the Code of Business Conduct and Ethics Policy., Ensure compliance with internal controls as applicable to your function within the organization.
Head Cashier
Supervising and coordinating activities of cashiers which include sales, bagging merchandise, and providing excellent customer service at check-out stands., Verifying and keeping records of funds received at end of cashier shifts., Ensuring that customer needs and expectations are met so that their experience of the 99 Cents Only Stores brand is a positive one., Overseeing and maintaining the entire Front-End in an orderly and professional manner., Ensuring that customer service standards are consistently executed on the front end., Monitoring cashier breaks, timeclock issues, dress code, and answering calls in a timely manner.
Stocker
Unload and sort merchandise upon delivery arrival., Stock and display merchandise in accordance with Company merchandising standards., Follow all Company merchandising guidelines and plan-o-grams., Make sure all merchandise is accurately priced., Process and return to stock all go-backs., Carefully and correctly repack merchandise to be returned to the Distribution Center., Break down cardboard boxes and place in baler., Retrieve shopping carts from the parking lot., Report any illegal activity by customers or employees to Store Management., Follow all Company safety procedures., Work independently with minimal direction and follow the daily to-do list., Clean up spills, floors, shelves, displays, bathrooms, etc., Perform additional duties as assigned by Management or Supervisors.
Administrative Assistant
Prepare Payrolls, Pays bills, Keep track and control of financial resources, Deliver checks for payroll, Process bank deposits, Order replacement checkbooks, Maintaining equipment and work site organized, Prepare periodic reports of activities
Manager
Assign employees to specific duties, Examine merchandise to ensure that it was correctly priced and displayed, Provide customer service, Direct and supervise employees, Maintained accountability of all inventories, Reconciling cash receipts, Monitor sales and activities, Establish and implement policies, goals, objectives, and procedures for the departments, Hire, train, and evaluate personnel in sales, promoting and firing workers when needed, Develop methods and procedures to increase sales, expand markets, and promote business, Formulate pricing policies for merchandise, Enforce safety, health, and security rules to employees