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Emmanuel
Trainer and Supervisor at PNC Bank USA
Video resume
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Competencies
Expertise in designing and delivering training programs for onboarding and ongoing staff development.
Skilled in creating comprehensive curricula focusing on language skills and pedagogical standards.
Proficient in Excel and database maintenance to ensure accurate data tracking and reporting.
Experienced in educating teams on regulatory requirements and customer interaction protocols.
Education
Languages
Summary
Experienced professional with a background in language education, banking operations, and staff training. Skilled in curriculum development, data management, and regulatory compliance, committed to enhancing organizational performance.
Key Achievements
- Designed and implemented onboarding and technical training programs for new banking staff, enhancing operational efficiency.
- Conducted compliance and regulatory education, ensuring team adherence to financial standards.
- Developed comprehensive lesson plans integrating core language skills for effective student learning.
- Provided pedagogical feedback to maintain high instructional standards in multilingual education.
- Generated advanced Excel reports and maintained accurate databases, supporting data-driven decision making.
Experience
ACCOUNTING ASSOCIATE
Quality Assurance: Observing classes and providing constructive pedagogical feedback to teachers to maintain high instructional standards.. Educational Innovation: Researching and implementing new technologies (LMS, AI tools, digital platforms) to modernize the language department.. Material Selection: Evaluating and selecting textbooks, digital resources, and examination materials that fit the institution’s goals.
B ENGLISH AND CYLF TEACHER
Curriculum Development: Designing and implementing comprehensive lesson plans that focus on the four core language skills: Reading, Writing, Listening, and Speaking.. Phonetics & Grammar Mastery: Providing advanced instruction in English syntax, grammar, and pronunciation to improve student fluency.
PASANTE ADMINISTRATIVO
Microsoft Office Proficiency: Generating advanced Excel reports, designing professional PowerPoint presentations, and maintaining accurate, up-to-date databases.. Data Management: Ensuring data integrity and streamlining information retrieval to support decision-making.
ENTRENADOR Y SUPERVISOR
Onboarding & Technical Training: Designing and facilitating training programs for new hires on banking systems, teller operations, and financial products.. Compliance & Regulatory Education: Training staff on Anti-Money Laundering (AML), Know Your Customer (KYC) protocols, and local financial laws (leveraging your Law background).
Skills
Video Transcript
Educational Manager
Hello, good morning, I'm pretty sure I've right now this is recording. There were no like previous discussion about what I have to say in this video. Nevertheless, I would like to introduce myself. So first, first of all, my name is James. On the other hand, I have been working as an educational manager. I have been working as a bank trainer. So for more than like four or five years right now. And I'm interested, I'm really interested to work in this amazing company.