Detail-oriented IT technician with a strong background in desktop support, system deployment, and user management in diverse environments. Certified with CompTIA A+ and ITIL v3, adept at troubleshooting, system configuration, and technical support.
Led installation, troubleshooting, and support for desktop hardware, OS, and applications.
Performed password resets, account unlocking, group management, and user setup using Active Directory.
Reimaged desktops and deployed systems using SCCM and network-based solutions.
Supported virtual environments such as Citrix, Azure Virtual Desktop, and remote device management.
Infojini
Facilitate support at the Walk-Up Desk for DFW Airport Headquarters staff and contractors., Assist customers with inquiries, hardware requests, and device troubleshooting., Employed SCCM to deploy requested software efficiently., Utilized Active Directory for password resets, account unlocks, and...
HAYS USA
Delivered level 1 and level 2 support to customers., Collaborated with the Hardware Management Team to ensure timely equipment distribution to users., Provided support for virtual machines, including Citrix and Azure Virtual Desktop.
Sword IT Solutions
Utilized Microsoft Endpoint/Intune Manager to assess compliance., Coordinated shipments of devices to offshore oil platforms accurately., Configured iSafe tablets and PDAs and enrolled them into Intune for management.
HCL America
Delivered IT services onsite at Verizon, supporting employees and contractors effectively., Collaborated onsite and remotely to resolve a variety of IT issues., Partnered with the networking team to troubleshoot and resolve network-related issues.
Bachelor of Arts
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Verity Recruiting Inc
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SAP
Provided Tier 2 support via ticketing systems., Assisted users with computer setup and data migration., Diagnosed hardware and software issues to ensure minimal downtime.
Cornice
Orchestrated technical support for various Apple Computer Systems., Diagnosed and repaired complex hardware issues, ensuring swift resolutions., Provided comprehensive support for computer and hardware inquiries.
San Bernardino School District
Provided technical support to callers, resolving issues effectively., Implemented the build-out of a computer lab to enhance educational resources., Managed and directed all hardware and software support phases.
