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Emmanuel
Project Manager & Chief Technology Officer (CTO)
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Competencies
Demonstrated experience with Agile.
Demonstrated experience with Road mapping.
Demonstrated experience with Stakeholder Management.
Demonstrated experience with Risk Management.
Demonstrated experience with Sprint Planning.
Education
Summary
Project Manager & Chief Technology Officer (CTO) open to new opportunities
Experience
Project Manager & Chief Technology Officer (CTO)
Accomplished end-to-end delivery of an enterprise-grade AI-assisted proctoring platform, measured by on-time milestone completion across 4 sprint cycles, by defining a full technical roadmap, system architecture, and SRS documentation that aligned a 4-member cross-functional team.. Accomplished a 30%+ reduction in delivery risk, measured by zero missed major releases in the first two product increments, by instituting Agile sprint planning, dependency tracking, and weekly stakeholder reporting cycles.. Accomplished role-based operational dashboards for examiners, moderators, QA, and technicians, measured by full feature sign-off from institutional stakeholders, by coordinating UI/UX, engineering, and QA functions under a unified product backlog.. Accomplished scalable compliance and AI-assisted review workflows, measured by successful platform readiness audit for two educational institution pilots, by translating regulatory requirements into documented implementation plans and acceptance criteria.
Front-End Developer (Freelance)
Accomplished measurably faster UI delivery for clients, measured by reusable component libraries reducing per-feature build time by ~40%, by architecting React + TypeScript + Vite applications with modular SCSS design systems.. Accomplished cross-device performance parity, measured by Lighthouse scores consistently above 85 on mobile and desktop, by implementing responsive layouts and lazy-loading strategies across all client projects.
Customer Service Representative
Accomplished consistent first-contact resolution for device protection claims (loss, theft, accidental damage, mechanical breakdown), measured by maintained quality-compliance scores within a high-volume queue, by blending technical knowledge with clear policy communication.
Proctor & Technical Support Specialist
Accomplished uninterrupted exam sessions for multiple concurrent users, measured by high session-continuity rate across a remote support queue, by diagnosing and resolving browser, software, hardware, and network issues in real time using LogMeIn Rescue.. Accomplished secure testing-environment compliance, measured by zero integrity violations flagged on monitored sessions, by enforcing proctoring protocols while maintaining empathetic candidate communication.
ICT Officer & Network Administrator
Accomplished stable enterprise connectivity across all departments, measured by minimized downtime incidents during a 2-year tenure, by configuring, monitoring, and maintaining LAN/WAN infrastructure and Cisco routing/switching equipment.. Accomplished improved operational efficiency for IT support, measured by faster incident resolution through standardized troubleshooting procedures, by documenting recurring fault patterns and building a reusable resolution playbook.
Computer Networking Manager & ICT Technician
Accomplished reliable district-level network operations during national electoral activities, measured by zero connectivity-related disruptions reported across supported sites, by leading network deployment, routing configuration, and on-site technical support for staff systems.