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Customer Service & Operations Specialist with 4+ years of diverse experience
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Competencies
Responded to customer inquiries and provided information to ensure customer satisfaction.
Managed logistics and operational documentation to support business processes.
Created content and managed community relations to strengthen brand connection.
Developed and maintained SOPs, job descriptions, and flowcharts collaboratively.
Utilized basic skills in Illustrator, Figma, and video editing to support creative tasks.
Education
Languages
Summary
Experienced in managing customer interactions, operational documentation, and marketing activities across diverse sectors.
Key Achievements
- Managed customer inquiries and provided information at S.W.A.T Bodyguards Academy, enhancing service responsiveness
- Streamlined product logistics and ensured compliance with deadlines as Distributor at J.I.D S.A.S
- Developed operational documentation, including SOPs and flowcharts, as a Quality Intern at Lean Solutions Group
Experience
Experience in customer service through the provision of information and responding to phone inquiries., Competence in basic Excel management, used to organize personal information of enrolled students and manage payment records for courses.
Distributor and Marketer
Experience in product logistics, ensuring efficient management of processes and compliance with deadlines, combined with a strong focus on customer service.
Experience in marketing, focused on branding and community management as a Community Manager, creating strategic content and strengthening the connection between brands and audiences.
Quality Intern
As a quality intern, I have developed experience in creating job descriptions (JD), standard operating procedures (SOP), and flowcharts representing operational processes., I collaborate with quality control specialists to ensure accurate documentation and periodically update documents according to changes in processes.