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Emily
SATCOM Helpdesk Technician
Contact
Competencies
Demonstrated experience with Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint).
Demonstrated experience with Windows.
Demonstrated experience with Linux.
Demonstrated experience with macOS.
Demonstrated experience with Azure.
Education
Summary
SATCOM Helpdesk Technician open to new opportunities
Experience
SATCOM Helpdesk Technician
Analyze technical and operational issues to identify problems, risks, and potential impacts.. Track and evaluate support requests, system issues, and operational requirements through ticketing and reporting systems to identify issues and vulnerabilities.. Troubleshoot system and user issues, investigate underlying causes, and coordinate with appropriate personnel to resolve problems and prevent recurring issues.. Prepare and communicate system status updates, outage information, operational reports, and issue details to managers, project managers, directors, logistics personnel, and government representatives.. Maintain operational records and documentation, ensuring information is organized, accurate and readily available to support decision-making and ongoing operations.. Monitor shipment requests, equipment requirements, and logistics activities to identify potential delays or issues and coordinate with multiple stakeholders to keep requirements on track.
IT Administrator
Assisted with onboarding and offboarding processes.. Maintained and analyzed inventory records, equipment status, and support documentation to identify missing information, outstanding requirements, and potential issues.. Managed user accounts and devices via Outlook and Azure by creating and deleting accounts, resetting passwords and making sure all devices are secured and updated.. Created and maintained inventory tracking documentation and equipment status records.. Prepared operational information and participated in leadership meetings to communicate support activity, ongoing issues, process improvements, and operational priorities.. Assisted employees with remote and on-site support.