Emilin - Customer Service & Language Specialist with multiple industry experience

Handled inbounds and outbounds calls, emails, and escalations while assisting customers primarily in the insurance sector.

Taught and coached students in language learning and interview skills to achieve their personal and professional goals.

Enabled effective communication between speakers of different languages, ensuring clear and safe interactions.

Built strong empathetic relationships and researched insurance details to support elder clients' understanding of coverage.

To be a Enterprise representative, got me experience with a valuable customer service, sales skills and troubleshooting., Helping elders to understand their insurance coverage, benefits, and policies, got me skilled with empathy, researching area, retention, inbounds and outbounds calls, email and escalated calls.

Teaching and coaching skills that lead me to guide my students to reach their goal of learning a new language and to get them ready for job interviews.

As an interpreter, I have acquired the ability to help two or more different language speakers to have a safe, and clear communication.