Emil - Logistics and Ops Executive Assistant Remote

Demonstrated experience with Process Improvement.

Demonstrated experience with Project Coordination.

Demonstrated experience with SOPs & Audits.

Demonstrated experience with KPI Reporting.

Coordinate premium transportation and ground-service operations for U.S.-based aviation clients, including the NetJets account in Mexico.. Serve as the operational point of contact between clients, drivers, vendors, and internal teams, managing schedules, service changes, last-minute requests, and escalations.. Coordinate driver assignments, vehicle availability, service execution, documentation, compliance requirements, reporting, KPIs, invoices, and vendor records.. Support audits and compliance through driver files, licenses, vehicle documentation, training records, and periodic quality reviews.. Identify operational gaps and improve communication, documentation, and workflows to maintain consistent service levels under pressure.

Supported daily transportation operations, dispatch, customer communication, scheduling, documentation, and administrative activities.. Coordinated with drivers, vendors, and clients to resolve service issues and keep operations moving.. Built hands-on operational knowledge before moving into the NetJets account and broader coordination responsibilities.

Started as a remote sales representative, closing up to 7 deals per week, and later advanced into operations and quality leadership.. Oversaw sales, marketing, finance, purchasing, customer experience, and post-sale operations.. Helped scale the business from 1 to 4 Texas locations while coordinating teams remotely.. Implemented CRM, project management, process documentation, and accountability practices to improve visibility and execution.

Led process optimization and continuous improvement initiatives using Lean methodologies and time-and-motion studies.. Analyzed processes, identified inefficiencies, and supported practical improvements to workflows and productivity.. Developed project tracking documentation and workflows while collaborating with engineering and production teams.

Managed quality, safety, and compliance documentation in accordance with ISO 9001 requirements.. Conducted internal audits, training, corrective-action follow-up, and compliance reporting for clients.. Supported automation projects involving robotic systems and industrial controls, with responsibility for safety and performance compliance.

Supported ISO/TS 16949 and ISO 14001 certification renewal activities, internal audits, continuous improvement, and quality documentation.. Coordinated logistics for executive meetings and corporate events.