This is my profileContact via CazVidEmerson
Customer Retention Specialist with 3+ years in telecommunications
Contact
San Salvador, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer Account ManagementAdvanced
Handled business accounts, focusing on customer interaction, retention, and service sales
Social Media Content CreationIntermediate
Produced content for Instagram, conceptualized and visualized event marketing materials
Design and Architectural SoftwareIntermediate
Proficient in AUTOCAD, SKETCH UP, 3DSMAX, LUMION pro, and Adobe Suite for design and visualization tasks
Multilingual CommunicationExpert
Fluent in French, English, and Spanish, used for client interaction and content creation
Education
Industrial Technical Baccalaureate
Ricaldone Technical Institute
Graduate
University Dr José Matías Delgado
Languages
EnglishNative (C2)
FrenchNative (C2)
ItalianIntermediate
SpanishNative (C2)
Summary
Experienced in customer retention, account management, and multimedia content creation with a background spanning telecommunications, hospitality, and digital media.
Key Achievements
- Managed business accounts, enhancing customer retention strategies at TBS - TELUS International
- Converted service cancellations into sales, contributing to client satisfaction and revenue
- Created engaging social media content and visualized events as part of food and hospitality roles
Experience
LOYALTY SALES AND RETENTION SPECIALIST
TBS - TELUS INTERNATIONAL
business accounts managing, customer interaction and retention, turning a cancellation of service into a sale
Skills
Customer Account ManagementSocial Media Content CreationDesign and Architectural SoftwareMultilingual Communication
Published on CazVid - May 17, 2026