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Customer Service & Sales Professional with experience in hospitality and travel
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Competencies
Applied project planning, staff supervision, and time management to ensure operational efficiency
Provided direct assistance and solutions to customers, enhancing client satisfaction
Engaged with clients, offered advice, and successfully closed sales opportunities
Supervised staff to ensure productivity and goal achievement at MSC Cruises
Effectively communicated with customers and team members to facilitate service and operations
Education
Summary
Customer Service and Sales professional with hands-on experience in the hospitality and tourism sectors, specializing in client engagement, team supervision, and sales closing.
Key Achievements
- Closed sales by engaging potential clients and providing expert advice at Viva Windhan resorts México
- Supervised staff performance to meet quotas and production commitments as Reception Supervisor at MSC Cruises
- Gained extensive customer service experience across multiple tourism and hospitality companies
Experience
Customer Service Assistant and Sales Agent
Approached potential clients, offered advice, helped hesitant customers to make a decision and closing sales.
Representante
Customer Service
Reception Supervisor
I was responsible to oversee staff work and ensure that employees reach quotas and other production commitments.