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End to End Back Scanning
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Competencies
Skilled in delivering exceptional customer experiences and resolving issues efficiently.
Proven ability to motivate teams, conduct staff evaluations, and drive performance.
Experienced in managing daily operations and ensuring process accuracy.
Proficient in computer literacy and technical scanning processes.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, operational management, and team leadership across banking and retail sectors. Committed to enhancing efficiency and delivering excellent service.
Key Achievements
- Consistently maintained high accuracy in end-to-end back scanning processes for over two decades at Standard Bank.
- Led service center operations at Edgards Groblersdal, ensuring seamless customer service and operational efficiency.
- Demonstrated strong leadership as Floor Manager at Edcon, achieving sales targets through effective team motivation and staff development.
Experience
End to End Back Scanning
Service Center
Floor Manager
Greeting & Serving Customers. Display strong leadership skills. Motivating employees. Holding regular staff meetings. Carrying out employee evaluations. Achievement of sales budget by the effective ongoing management of store resource. Protection of all assets (Stock, Cash). Set daily, weekly, monthly sales and lay-bye target for all staff and evaluate performance in the achievement of budget and take action where is necessary. Customer services