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ELVIN
Customer and Technical Support Specialist at Partner Hero
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Competencies
Skilled in delivering exceptional service via chat, email, and phone, ensuring customer satisfaction and loyalty.
Proficient in CRM platforms like Salesforce and Zendesk to manage customer interactions and data efficiently.
Excellent verbal and written communication, facilitating clear interactions with customers and team members.
Capable of troubleshooting and resolving technical issues in a customer-centric environment.
Experienced in managing work environments, ensuring smooth operations and team coordination.
Education
Languages
Summary
Dedicated customer service professional with experience in technical support, CRM management, and ensuring excellent client interactions. Adept at working in dynamic environments and leveraging communication skills to enhance customer satisfaction.
Key Achievements
- Delivered prompt and friendly customer service across multiple channels, enhancing customer satisfaction.
- Managed CRM systems such as Salesforce and Zendesk to streamline customer interactions and data accuracy.
- Provided technical support in a fast-paced environment, ensuring issue resolution and customer retention.
Experience
Customer and Technical Support
Work in a fast-paced dynamic environment, providing excellent service to the customers through chat, email, and phone channels with prompt, accurate, and friendly responses with a customer-centric approach, showing empathy through every interaction, and demonstrating critical thinking to solve routine and complex problems and find effective solutions and flagging trending issues to better approach those issues in the future., Handling 92 tickets daily, receiving 98% in QA score, and 4.97% in CSAT score., Providing support to new hires and helping them to resolve issues they don't know what to do.
Receptionist and Waitress
Worked as receptionist and waitress, providing support in reservations, attention to detail, customer service, customer requirements, reservations over the phone and emails, and billing.