Elsie - Especialista en gestión financiera y atención al cliente en Costa Rica

Experiencia en procesamiento de transacciones, conciliación de caja y manejo de sistemas de efectivo.

Hábil en brindar soporte efectivo en servicios de transferencia y atención personalizada.

Dominio de Word, Excel y plataformas de documentación para soporte administrativo y financiero.

Experiencia en conciliaciones, elaboración de reportes y soporte en operaciones bancarias.

Deliver customer support regarding company products, money transfer services, and financial transactions.. Process high-volume transactions while maintaining accuracy, compliance, and service quality standards.. Investigate transaction discrepancies and customer concerns, ensuring prompt and effective resolution.. Maintain detailed documentation and prepare operational reports for management review.. Support customers through issue resolution while adhering to established policies and procedures.. Collaborate with internal stakeholders to resolve escalated cases and improve customer outcomes.. Ensure compliance with anti-money laundering (AML), fraud prevention, and due diligence requirements.. Consistently exceed customer service expectations while managing multiple priorities in a fast-paced environment.

Managed treasury operations, cash reconciliation, and financial reporting activities.. Prepared accounting entries, operational reports, and cashier performance records.. Supported customers with billing inquiries, payments, and issue resolution.. Investigated discrepancies and implemented corrective actions to maintain financial accuracy.. Maintained custody of company funds and ensured adherence to internal control procedures.. Collaborated with multiple departments to support operational efficiency and customer satisfaction.