elmer

Help Desk Technician

First contact for Level 1 support for POS users in Texas.. Resolved stuck transactions in SQL databases.. Installed POS software and updated systems.. Performed network and pin pad troubleshooting.. Managed helpdesk tickets and trained new users.

Independent Driver

Transported passengers daily using GPS navigation.. Maintained a safe and clean vehicle.. Consistently received high service ratings.

Service Desk Support Agent

Managed service tickets for PepsiCo LATAM.. Coordinated hardware replacements and onsite support.. Submitted cases to Cisco (TAC, RMA, DOA).. Scheduled remote router/switch configs.. Maintained ownership of tickets from start to resolution.

Community Associate

First point of contact for clients and visitors.. Managed daily operations and service requests.. Handled internal/external communications and switchboard.

Supplier Onboarding Agent (SAP Ariba)

Guided suppliers through onboarding on the SAP Ariba Network.. Trained suppliers in billing, sourcing tools, and compliance.. Explained Ariba fees, discovery, and sourcing features.

Payroll Associate (PeopleLink Department)

Supported US and Canada HR/payroll inquiries.. Calculated Social Security, Medicare, FUTA, and SUTA taxes.

Customer Service Associate (MSDN)

Assisted developers with MSDN access and downloads.. Managed password resets, account associations, and support tickets.

Support Agent

Customer Service Rep / Escalation Desk

Promoted to Escalation Desk within 5 months.. Handled complex customer issues and supervisor calls.

Help Desk & Data Technician

Diagnosed and resolved stuck data transactions within SQL databases, ensuring system alignment and data consistency across regional systems.. Installed and updated core business software, managing backend configurations to prevent data corruption.. Oversaw the lifecycle of helpdesk incident tracking, improving resolution times and system reliability.

Service Desk Support Agent (PepsiCo Account)

Supervised and resolved end-to-end service tickets for PepsiCo LATAM, ensuring zero downtime for business operations.. Coordinated equipment logistics and infrastructure cases with Cisco (TAC, RMA, DOA).