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Customer Support & Team Leadership Professional with 5+ Years of Experience
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Competencies
Extensive experience providing technical and customer service via multiple channels, resolving diverse issues efficiently.
Led support teams, providing training, performance evaluation, and motivation to achieve high-quality service.
Managed inventory and assets for organizations, ensuring precise tracking, compliance, and documentation.
Reviewed and organized legal documents with high accuracy, supporting legal processes and client record management.
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Summary
Dynamic professional skilled in customer service, team management, and inventory control. Proven track record of enhancing service quality, streamlining processes, and ensuring compliance across diverse sectors.
Key Achievements
- Led a support team at INTOUCH CX, improving service quality and KPI performance.
- Managed customer care operations at CARE SOLACE, ensuring timely follow-up and client satisfaction.
- Reviewed and organized legal documents at ALONSO & ALONSO, maintaining high accuracy standards.
- Supervised inventory and assets for government and private sectors, ensuring compliance and accuracy.
Experience
CARE COORDINATOR - CUSTOMER SUPPORT AREA
Coordinate and manage customer care, ensuring timely follow-up on client needs and support cases., Schedule and manage appointments for clients, ensuring timely service delivery and efficient calendar coordination., Serve as a liaison between clients and providers to resolve complex issues efficiently., Provide proactive outreach to clients to ensure service continuity and overall well-being.
LEGAL ASSISTANT
Review and edit legal documents and forms with a high level of attention to detail to ensure accuracy and consistency., Gathered and organized client documents and records, ensuring completeness, accuracy, and confidentiality in preparation for case reviews or internal processing., Delivered excellent client service through empathetic communication, responsiveness, and problem-solving.
TEAM LEADER
Led a team of technical support agents, providing guidance, training, and performance feedback to ensure high-quality customer service., Tracked team KPIs and individual agent performance, using data to identify training needs and drive continuous improvement., Provided regular reporting to management on team performance.
TECHNICAL SUPPORT AGENT / CUSTOMER SUPPORT AGENT
Provided technical assistance and customer support via phone, email, and chat, resolving a wide range of technical and service-related issues., Guided customers through step-by-step solutions., Escalated unresolved issues to higher-level technical teams, ensuring accurate and efficient case handling., Delivered clear, empathetic communication to ensure a positive customer experience, even in high-pressure situations.
INV ENT OR Y & AUD IT COORDINATOR
Maintained detailed documentation of stock movements, losses, and adjustments in compliance with internal policies and external regulations., Oversaw inventory management processes, ensuring accurate stock levels and timely reporting across multiple departments or locations.
NATIONAL ASSETS COORDINATOR / INVENTORY MANAGEMENT
Managed the inventory and control of national assets, ensuring accurate tracking and compliance with government regulations., Maintained detailed records of asset acquisitions, transfers, and disposals in accordance with public sector policies., Collaborated with various government departments to ensure the proper allocation and use of national assets., Provided reports and analysis on inventory status to senior management.