Ellen

Demonstrated experience with Typing skills.

Demonstrated experience with Problem solving.

Demonstrated experience with Communication.

Demonstrated experience with Multitasking.

Demonstrated experience with Detailed oriented.

Welcoming customers and understanding their vehicle concerns.. Opening job cards and documenting repair requests.. Explaining repair recommendations, costs, and timelines.. Coordinating with technicians on vehicle inspections and repairs.. Keeping customers informed about repair progress.. Preparing invoices and ensuring customer satisfaction before delivering of vehicles. Delivering of customers vehicles.

Answer customer inquiries promptly and professionally via phone. Maintain a positive attitude to ensure customer satisfaction. Follow scripted responses and company guidelines during phone calls. Identify and escalate priority issues to supervisors when necessary. Achieve daily calls and performance targets consistently. Handle difficult customers with patience and empathy

Serving patients by greeting and helping them. Scheduling appointments and maintain records. Answering inquiries in-person and phone. Email management. Minutes taking during meetings. Filing of documents. Keeping patients and staff records confidential. Preparing documents for meetings. Administrative support

Greet customers in a friendly and professional manner. Answer and direct incoming calls to the appropriate individual or department. Respond to customers inquiries via telephone, email and in person. Maintain reception area. Handle Administrative operations

Prepare and sort documents for data entry. Check source for accuracy. Obtain further information for incomplete documents. Update data and delete unnecessary information. Enter receipts payment in the system ( SOTEC)

Administrative support. Handle customers complaints. Update customer payments and issuance of receipts. Sharing of utility bills and explaining to customers. Filing of documents

Handle customers complaints via phone and in person. Account opening. Agency Banking. Maintain customers records and accounts. Receiving incoming and outgoing emails.