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Customer Service and Sales Professional with diverse experience in communications, healthcare, and sales
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Competencies
Experienced in managing customer interactions, resolving issues, and ensuring high satisfaction levels.
Skilled in outbound and inbound sales, B2B and B2C strategies, with a proven track record of revenue growth.
Effective communicator with experience in outbound calls, negotiations, and client relationship management.
Proficient in Microsoft Office Suite, Tebra, and Kareo platforms for administrative and sales purposes.
Education
Summary
Dedicated professional with extensive experience in customer service, sales, and healthcare, adept at building client relationships, managing communications, and driving revenue growth across diverse sectors.
Key Achievements
- Enhanced customer engagement through effective communication at Genpact and Wellness For Life, improving client satisfaction.
- Managed outbound and inbound calls for pharmacy and healthcare services, streamlining billing and customer support processes.
- Conducted successful outbound sales campaigns for Sirius XM, increasing charity donation rates.
- Built strong B2B and B2C sales pipelines in automotive, real estate, and consumer sectors.
- Proficient in digital platforms like Tebra and Kareo to optimize patient and client management.
Experience
Customer Service Agent
Billing
outbound and inbound calls
outbound calls and some inbound
Automatic outbound Sales calls, Sirius XM
Automatic outbound calls to get Charity donations for Police, Firefighters First responders