Elizabeth

Demonstrated experience with Microsoft Office.

Demonstrated experience with Listener Suite.

Demonstrated experience with Sage (Acc Pac).

Demonstrated experience with Compu-clearing.

Demonstrated experience with SAP.

Verifies the suitability of specimens for processing. Receives, labels and sorts specimens for testing according to the SOP’s. Captures patient’s information into the system. Creates shipping lists of samples for distributions to laboratories. Administers the distribution of samples to ensure smooth channeling of specimens to various disciplines. Responsible for appropriate packaging, recording, and monitoring of all out-going referral specimens. Keeps specimens request forms for audit purposes. Handle administrative queries, phone out results, initiate printing and emailing of reports. Advise clinicians on type of samples and/or sample containers required to perform specific tests in order to prevent incorrect sample.. Inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation. Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company. Ensure that all required is captured correctly on listener. Ensure that all client application forms are filed daily. Ensure that all original contracts merged with client application forms are handed to the auditor daily after the client’s profile has been captured and updated all other information on listener. Ensure that disciplinary code is always adhered to. Review invoices to identify any errors before invoice delivery. Maintain and update customers' database.. Improvise existing billing procedures to avoid recurrence of errors.. Load leave forms per 3. Updating Employee banking details. Assist with leave queries. Answer inbound calls as well as assist customers who have specific inquiries. Receiving incoming calls on skills-based routing basis. Transferring calls to other departments. Handle and resolve customer complaints or escalate if required by policy receiving and auctioning of emergency calls. Technical service call bookings. Sales leads qualification and appointment booking. Provide basic technical assistance to clients (troubleshooting). Provide customers with required information to resolve queries. Loading of temporary / holiday instructions (if appropriate to skills base) Account, Sales, Technical, Ops and other queries handling. Verification of Listener information. Delegation of queries / complaints to relevant departments. Work as a team and assist each other in daily call centre operational issues

Answer inbound calls as well as assist customers who have specific inquiries. Receiving incoming calls on skills-based routing basis. Transferring calls to other departments. Ensure that a proactive approach is taken in contacting import clients to obtain clearing instructions importer codes, VAT numbers, etc. to process correct clearances through customs. Ensure that registration details are correct according to information received from clients or captured from the DO2 process. Ensure that all clearance documents are handed to entry pool with complete details to effect correct clearance. Daily communication with clients (internal/external) on queried shipments and updating of systems within the agreed time frame. To record accurate, complete, and timely information in systems to ensure global visibility and consistency of information. Ensure that all files given to entry pool are check for releases and handed over to micro file, Ensuring that clearance is affected prior to due date. Ensure that H/O shipments are processed and presented to the agent for clearance and that billings are informed to produce H/O invoice. Prepares and distributes customer letters if required (H/O, payments requests. Proactively communicate and manage escalations to clearance. To provide the customer with suitable solutions relating to problem import shipments and or complaints, to satisfy their needs to maintain and enhance their loyalty to TNT. Daily analysis on all the physical store check reports as required/requested by the team leader. To ensure monthly telephone service target as per SEMEA is met and maintained