Eliseo - Customer Care Representative Basic Tech Support or Collections

I provided remote technical support for Xerox production printers, addressing both hardware and software issues creating tickets through snow and completing deadlines.. I mentored underperforming agents by listening to their calls, creating targeted training content and planning activities to address their knowledge gaps, creating feedback to help them to improve in areas of opportunity.. I was floor support training new hires to get good practices to reach troubleshooting steps and solve customer’s issues. SME.

Worked in the Financial Department, where I issued payment checks, managed travel expenses, and maintained institutional records. Demonstrated strong organizational skills by collaborating with various stakeholders to follow up on pending items, ensuring timely completion and adherence to deadlines, as well as compliance for audit purposes.