Elisbell - Customer Service & Relationship Management with 8+ years in BPO and Finance

Colombia, Huila Department, Colombiaen

Built long-lasting client relationships at Majorel, ensuring client retention

Processed payments and successfully negotiated to collect balances at Sutherland Global

Published on CazVid

Summary

Experienced professional with a strong track record in client advisement, collections, and customer support within BPO and financial contexts. Skilled in building relationships, managing risk, and delivering exceptional service.

Key Achievements

Delivered exceptional customer service and fostered stakeholder collaboration at Atlantic BPO

Skills

Analytical ThinkingAdvanced

Applied analytical and critical thinking to evaluate client portfolios and resolve issues efficiently.

Customer Relationship ManagementExpert

Developed and maintained strong client relationships to enhance loyalty and retention.

Communication SkillsAdvanced

Utilized active listening, written communication, and training to ensure effective information exchange.

Problem SolvingAdvanced

Addressed client and internal issues proactively through strategic and timely interventions.

Time Management

Experience

ADVISOR, AGENT

Majorel

02/2022 - 10/2024

Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times., Developed long-lasting relationships with clients to ensure consistent retention and loyalty., Managed risk effectively by closely monitoring client portfolios and making timely adjustments.

COLLECTIONS AGENT

Sutherland Global

08/2019 - 11/2021

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions., Processed payments and applied to customer balances., Maintained high volume of calls and met demands of busy and productive group., Negotiated to collect balance in full., Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions.

AGENT SERVICES REPRESENTATIVE

Atlantic BPO

06/2018 - 12/2018

Delivered world-class customer service to internal and external customers., Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike., Acted as a liaison between multiple departments, facilitating efficient information exchange crucial for delivering exceptional customer experiences., Developed strong relationships with stakeholders across the organization, fostering collaboration and mutual support among team members.