Eliezer Hernandez is a dedicated customer service specialist with extensive experience in account management and technical support. Skilled in communication, organization, and handling diverse customer inquiries, with a background in international relations that enhances interpersonal skills.
Managed customer accounts, processed transactions, and handled inquiries to ensure service quality.
Provided basic troubleshooting assistance and technical support to customers.
Developed effective communication skills through academic background and customer interactions.
Demonstrated strong organizational skills by managing complex customer data and workflows.
Teleperformance Nicaragua
Helping customers with their accounts, Checking their orders, Handling cancellations, Placing new orders, Checking account statuses, Using systems, KBS, Macros, and emails
Concentrix
Managing customer accounts, Handling transactions, Checking product statuses and orders, Providing remote technical assistance
Ibex Global Solutions
Adding and removing information from customer accounts, Checking account statuses, transactions, and orders through inbound calls, chats, and emails
Communicative English course
Advanced English Course
International Relations and Foreign Trade
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