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Eliasib
Technical Service Representative
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Competencies
Demonstrated experience with Tier 2 escalation.
Demonstrated experience with TCP/IP.
Demonstrated experience with DNS.
Demonstrated experience with Routers/modems.
Demonstrated experience with Wi-Fi.
Education
Languages
Summary
Technical Service Representative open to new opportunities
Experience
Technical Service Representative
Handled bilingual English/Spanish inbound calls for healthcare, veterinary, legal, automotive, transportation, property management, and municipal-service clients; recorded accurate messages and scheduled appointments.. Escalated urgent calls to on-call personnel for hospitals and apartment communities; routed gas leak, railroad crossing, municipal utility, and emergency service reports to appropriate contacts.. Coordinated trucking support requests for towing, vehicle parts, mechanical repairs, and refrigerated trailer service; connected callers with service providers and relayed time-sensitive details.
Sales Concierge
Guided residential solar customers through post-sale project stages, explaining milestones, addressing questions, and communicating by phone, chat, and email.. Coordinated surveys, contracts, permitting, installation schedules, inspections, meter installation, and utility handoffs with internal teams and outside partners.. Tracked open issues and dependencies across multiple customer projects to support progress toward service activation.
Web Designer
Designed and maintained client websites; built responsive interfaces and custom web application components using JavaScript, PHP, MySQL, HTML/CSS, Bootstrap, and Materialize CSS.. For legal-services client DELEI (2019), observed office workflows and developed components of a case-management/CRM system, including client intake, record lookup, case profiles, and case-status tracking.. Identified client-update bottlenecks and inefficient in-person signature collection; proposed digitized workflows (electronic signatures were proposed, not implemented). Created visual assets with Photoshop and Illustrator.
Interpreter / Translator
Provided accurate English/Spanish interpretation for medical, emergency, insurance, legal, government, and business conversations; maintained confidentiality and neutrality.
Tier 2 Technical Support, Case Management
Investigated escalated connectivity, device, browser, and email client issues involving TCP/IP, DNS, routers, modems, and network adapters across PC, Mac, and Linux environments.. Applied ping, traceroute, DNS/ARP cache resets, Winsock repair, and network interface diagnostics; documented troubleshooting and clearly explained next steps to customers.
Assistant Purchasing & Inventory Manager
Purchasing, supplier coordination, purchase orders, inventory and asset tracking, accounting documentation.