Experienced in delivering excellent customer service, team leadership, and administrative support across hospitality, telecom, and legal sectors.
Provided support via phone, chat, and in-person to ensure customer satisfaction across roles.
Led support teams at Teleperformance and managed waitstaff at Infusion, demonstrating supervisory skills.
Handled client interactions, translated documents, and organized schedules, ensuring clear communication.
Tracked café finances and client payments, maintaining accurate financial records.
Infusion
Supervised waitstaff, Managed the bar as a barista, Handled the cash register, Tracked the café's finances
Concentrix
Supported AT&T's sales chat team, Focused on driving sales, Delivered exceptional customer care
Teleperformance (AT&T Mobility)
Provided phone-based support for AT&T Mobility, Assisted the team as Floor Support, Advanced to Team Leader
U Assist Me
Managed communication via email and phone, Served as the first point of contact for customer service, Organized meetings, travel, and accommodations, Maintained contact lists and managed schedules
High School Diploma
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Managed appointments, correspondence, and document organization for legal and administrative tasks.
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