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Customer Service & Support Specialist with 8+ years in hospitality and telecom
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Competencies
Provided support via phone, chat, and in-person to ensure customer satisfaction across roles.
Led support teams at Teleperformance and managed waitstaff at Infusion, demonstrating supervisory skills.
Handled client interactions, translated documents, and organized schedules, ensuring clear communication.
Tracked café finances and client payments, maintaining accurate financial records.
Managed appointments, correspondence, and document organization for legal and administrative tasks.
Education
Languages
Summary
Experienced in delivering excellent customer service, team leadership, and administrative support across hospitality, telecom, and legal sectors.
Key Achievements
- Progressed from Customer Service Agent to Team Leader at Teleperformance, overseeing support operations.
- Supervised waitstaff and managed café finances as Head Waitress at Infusion, demonstrating leadership and financial oversight.
- Supported sales growth through chat support at Concentrix, focusing on customer care and sales enablement.
Experience
Head Waitress
Supervised waitstaff, Managed the bar as a barista, Handled the cash register, Tracked the café's finances
Sales Chat Agent
Supported AT&T's sales chat team, Focused on driving sales, Delivered exceptional customer care
Customer Service Agent & Team Leader
Provided phone-based support for AT&T Mobility, Assisted the team as Floor Support, Advanced to Team Leader
Virtual Assistant
Managed communication via email and phone, Served as the first point of contact for customer service, Organized meetings, travel, and accommodations, Maintained contact lists and managed schedules
Legal Assistant
Supported attorneys, Ensured seamless communication between clients and legal counsel, Translated client interactions and documents, Monitored immigration cases, Managed client payments and tracked transactions, Scheduled appointments and coordinated reminders, Maintained updated and accessible case files