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Eli
Customer Service Professional with 4+ years in support and client interaction
Video resume
Customer Service Representative
Experienced receiving and solving inquiries from all kind of customers/users/clients. Details and solutions oriented, and very good with analizing problems from angry and non-explicative customers.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer SatisfactionAdvanced
Consistently resolved customer inquiries, ensuring positive experiences and satisfaction.
Problem AnalysisIntermediate
Analyzed customer problems to identify solutions effectively, even with challenging complaints.
Technical SupportIntermediate
Provided technical assistance, troubleshooting issues, and supporting users in technology-related concerns.
Communication & PersonalityIntermediate
Utilized strong communication skills to interact effectively with clients and team members.
Summary
Experienced in handling customer inquiries, technical support, and virtual assistance over 4+ years, with proven skills in problem analysis and customer satisfaction.
Key Achievements
- Handled inquiries from diverse customers, improving resolution times
- Developed strong problem analysis skills with angry and non-explicative customers
- Gained experience as a tech support agent, virtual assistant, and customer service representative
Skills
Customer SatisfactionProblem AnalysisTechnical SupportCommunication & Personality
Published on CazVid - Jul 3, 2025