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Elda
Customer Support and Admin with 4+ years in Education and Logistics
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Competencies
Provided live chat and phone support, resolving client issues efficiently.
Managed calendars, emails, and documentation for various roles and projects.
Bilingual in English and Spanish, with experience in drafting, editing, and presenting official documents.
Proficient in Microsoft 365, Google Workspace, SharePoint, and CRM tools like Zendesk.
Handled report writing, data entry, and maintained databases for various organizations.
Education
Languages
Summary
Experienced in managing digital workflows, supporting virtual teams, and coordinating logistics, with strong bilingual communication skills.
Key Achievements
- Managed digital files and internal communications for 500+ teachers at MEDUCA
- Supervised and trained a remote team of 15+ agents, improving response times
- Co-founded and supported operations of a logistics company, handling client communications and scheduling
Experience
Technical Assistant – National English Teachers Network
Managed internal communications and organized digital files for over 500 teachers nationwide., Provided technical and admin support using Microsoft Teams, Excel, and SharePoint., Supported virtual training logistics, participant tracking, and report updates.
Secretary – Panamá Bilingüe Program
Drafted and edited official documents, including memos and reports., Coordinated online events, schedules, and follow-ups with educators., Reviewed national English curriculum documentation and supported virtual content creation.
Team Lead – Customer Service (English Support)
Supervised and trained a remote team of 15+ agents on chat and phone support., Resolved escalated client issues and improved team response times by 20%., Used Zendesk and internal CRM tools to monitor ticket resolution and QA.
Executive Assistant & Co-Founder
Handled online communication with clients and suppliers., Maintained databases, scheduled meetings, and managed digital invoices., Provided virtual support across operations, HR, and finance until company closure.