Dynamic professional with extensive experience in content moderation, investigation, and customer service. Skilled in process improvement, automation, and cross-functional collaboration to enhance operational efficiency and user safety.
Ensured adherence to community guidelines by evaluating user-generated content, maintaining platform safety.
Utilized analysis tools to identify trends, optimize investigation workflows, and automate reporting processes.
Supported Amazon sellers by resolving inquiries and improving customer satisfaction through effective communication.
Conducted detailed financial investigations, reducing error rates and producing comprehensive documentation.
Accenture
Monitored and moderated user-generated content across platforms to ensure compliance with community guidelines and policies., Analyzed and flagged inappropriate content, contributing to a safer online environment., Worked closely with cross-functional teams to provide insights on emerging trends in...
Amazon Support Operations
Managed chargebacks and payments within a back-office team, ensuring accuracy and compliance with company policies., Conducted detailed investigations into financial discrepancies and disputes, reducing error rates by 15%., Utilized data analysis tools to identify trends and improve investigative...
Amazon Selling Partner Support
Assisted Amazon sellers with account management, product listings, and policy adherence, increasing seller satisfaction by 20%., Delivered high-quality customer service by addressing inquiries and resolving issues efficiently, maintaining a 95% resolution rate., Collaborated with various internal...
Bachelor of Science
High School Diploma
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Proficient in Python, JavaScript, SQL, and other tools for content management, scripting, and data analysis.
