This is my profileContact via CazVidEdwyn
Customer Service & Support Specialist with 2+ years in BPO and Healthcare industries
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Competencies
Skilled in resolving customer inquiries efficiently, ensuring a positive experience through effective communication.
Capable of troubleshooting and resolving technical issues, supporting customers remotely via various channels.
Bilingual in English and Spanish, with proven ability to communicate clearly and empathetically.
Proficient in creating reports, documents, and managing data using Microsoft Office tools.
Education
Summary
Dedicated support specialist with over 2 years of experience in customer service, technical support, and healthcare advocacy. Bilingual and skilled in problem resolution, with a strong background in logistics management and office software.
Key Achievements
- Provided high-quality customer support via phone and email across multiple roles, ensuring customer satisfaction.
- Assisted customers with technical issues, demonstrating problem-solving skills and technical proficiency.
- Consistently maintained high service standards, contributing to positive customer feedback and retention.
- Gained expertise in logistics management and bilingual communication, enhancing service delivery.
Experience
Back Office and Customer Service
Helped customers by phone and emails.
Technical Support Agent
Helped customers by phone and emails.
Health Care Advocate
Helped customers by phone and emails.