Experienced software engineer specializing in web application development with a strong background in JavaScript and Python technologies.
Extensive experience developing interactive web applications using JavaScript frameworks.
Built user interfaces and single-page applications with React, managing state and component life cycles.
Developed server-side applications and RESTful APIs with Node.js.
Utilized Python for data processing, automation scripts, and backend services.
KONECTA (REMOTE)
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures., Resolved customer complaints with empathy and patience restoring client confidence in company.
SYKES
Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations., Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
TELEPERFORMANCE
Resolved shipment issues promptly by collaborating with internal teams to find effective solutions., Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
TELUS INTERNATIONAL (REMOTE)
BACHELOR’S DEGREE
HIGH SCHOOL DIPLOMA
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Managed code repositories, collaborated via Git workflows, and conducted code reviews.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times., Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
