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Customer Service & Technical Support Specialist with 3+ years of diverse experience
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Competencies
Utilized communication skills to assist clients effectively and ensure clear information exchange
Ensured accuracy in auditing election results and processing confidential data
Managed appointment scheduling and supported operational workflows in healthcare services
Demonstrated leadership through responsibilities in election certification and team coordination
Continued skill development through varied roles across customer service, tech support, and healthcare
Education
Languages
Summary
Versatile professional with comprehensive experience in election auditing, tech support, and healthcare advocacy.
Key Achievements
- Audited and certified election results with 100% accuracy at Universidad Nacional Autonoma de Honduras
- Provided technical and customer support for Dyson USA products, ensuring client satisfaction
- Delivered quality service and attention as Healthcare Advocate for Humana Medicare members
Experience
MEMBER, UNIVERSITY ELECTORAL TECHNICAL COMMISSION
Audited and certified election results, processing confidential data and issuing final certification with 100% accuracy.
CUSTOMER SERVICE AND TECH SUPPORT AGENT
Worked as a customer service and tech support for Dyson USA products.
HEALTHCARE ADVOCATE AND APPOINTMENT SETTER AGENT
Focus on bringing quality service and attention for Humana Medicare healthcare members and providers.