Dedicated professional with over 5 years in customer service, team leadership, and healthcare support. Skilled in CRM, communication, and process optimization, seeking to leverage expertise in dynamic environments.
Proven ability to handle diverse customer inquiries, ensuring high satisfaction and retention.
Experience in motivating and supporting teams to achieve operational goals.
Skilled in clear, empathetic communication across calls, emails, and chats.
Proficient in CRM systems and technology tools to streamline customer interactions.
The Office Gurus
Take care of incoming calls of students in order to enroll them with admissions.. Provide feedbacks and updates to other agents.. Keep the team motivated.. Support the supervisor.. Manage a retention campaign.. Quality assurance duties.. Real time analyst duties.. Manage personnel and recruitment / hiring processes.. Payroll and deductions.. Daily operations / production reports through excel.
MIRA GESTION
Inbound and outbound calls, chats and email.. Customer satisfaction and feedback review.. Retail, dispatch, sales, and amazon experience.. Virtual assistance and executive assistance.. Appointment setter and patient care.
Technical Nurse
Take care of ER and ICU patients.. Keep track of doctors orders and treatments.. Keep track of inventory.. Daily patients reports.
Business administration Pymes
Medicine
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Experience in patient care, medical record keeping, and inventory management in clinical settings.
