Edwin - Data Entry Supervisor

Experiencia demostrada en DCSE (Dell Certified System Expert).

Experiencia demostrada en A+ Certification.

Experiencia demostrada en Advanced Ticketing.

Experiencia demostrada en Sales & OnePass Seminars (Continental Airlines).

Experiencia demostrada en PeoplePC Support Training.

Spearhead daily administrative operations, managing client communications and property showings.. Develop and manage the agent portal (Lofty.com integrations), streamlining workflows through custom automations.. Leverage data extraction and visualization to build comparative property analyses for strategic pricing.

Orchestrated strategic scheduling and staffing plans to consistently exceed SLAs.. Designed and deployed comprehensive performance dashboards using advanced data visualization.. Collaborated with leadership to implement continuous improvement initiatives for workforce optimization.

Acted as the primary liaison between clients and legal teams, ensuring high satisfaction.. Partnered with attorneys to build robust case strategies and process critical paperwork.

Executed daily real-time monitoring of service levels and managed agent performance callouts.. Automated the generation and distribution of critical performance dashboards and attendance trackers.

Directed comprehensive WFM functions and capacity planning.